Effective Date: 10 September 2026
Epic Prosperity Commodities Global (“Epic Prosperity”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit epicprosperity.my, communicate with us, or engage with us in relation to our business activities and services.
This Privacy Policy is intended to comply with the applicable requirements of the Personal Data Protection Act 2010 (Act 709) of Malaysia, as amended from time to time.
1. Information We May Collect
Depending on the nature of your enquiry or business relationship with us, we may collect personal information such as:
- Your name;
- Company or organisation name;
- Job title or position;
- Business address;
- Email address;
- Telephone or WhatsApp number;
- Information contained in business correspondence and enquiries;
- Information relating to quotations, offers, contracts, purchase enquiries or other business transactions;
- Information that you voluntarily provide to us; and
- Other information reasonably necessary for us to communicate with you and conduct our business.
We generally collect personal information directly from you, for example when you contact us by email, telephone, WhatsApp, through our website, or during business communications.
2. How We Use Your Personal Data
We may use your personal data for purposes including:
- Responding to your enquiries and requests;
- Communicating with you regarding business opportunities, products, commodities, quotations and services;
- Preparing and providing quotations, offers, proposals and other business documents;
- Managing and maintaining business relationships;
- Facilitating commercial transactions and communications between relevant parties;
- Verifying business or contact information where reasonably necessary;
- Performing our contractual or business obligations;
- Maintaining business records;
- Responding to requests, complaints or enquiries;
- Complying with applicable laws, regulations and legal requirements; and
- Protecting our legitimate business interests and preventing fraud, misuse or unauthorised activities.
We will not use your personal data for purposes that are incompatible with the purposes described above unless permitted or required by applicable law or otherwise with your consent where required.
3. Disclosure of Personal Data
We may disclose or provide access to relevant personal data, where reasonably necessary for the purposes described in this Privacy Policy, to:
- Our business partners, suppliers, buyers, sellers, agents, intermediaries or other parties involved in a potential or actual commercial transaction;
- Professional advisers, consultants or service providers who assist us in operating our business;
- Banks, financial institutions, payment service providers or other relevant parties where necessary for a transaction;
- Logistics, inspection, certification or other service providers where relevant to a commercial transaction;
- Government authorities, regulators, law enforcement agencies or other parties where disclosure is required or permitted by law; and
- Other parties where you have given us permission or where disclosure is reasonably necessary for the purposes for which the information was collected.
We will take reasonable steps to ensure that personal data is disclosed only where there is a legitimate business, legal or operational reason to do so.
4. Cross-Border Transfer of Personal Data
As our business may involve international buyers, sellers, suppliers, agents and business partners, your personal data may, where reasonably necessary, be transferred to or accessed by parties located outside Malaysia.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian data protection requirements.
5. Protection of Personal Data
We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, disclosure, misuse, alteration, loss or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
6. Retention of Personal Data
We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for business, contractual, accounting, legal, regulatory or record-keeping purposes.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate and where permitted by applicable law.
7. Accuracy of Personal Data
We aim to ensure that personal data held by us is accurate, complete, relevant and up to date for the purposes for which it is used.
If you believe that any personal information we hold about you is inaccurate, incomplete or outdated, please contact us so that we can consider your request to update or correct the information.
8. Your Rights
Subject to applicable laws and any relevant exceptions, you may have the right to:
- Request access to personal data that we hold about you;
- Request correction or updating of inaccurate or incomplete personal data;
- Withdraw consent to the processing of your personal data where consent is the legal basis for processing;
- Request that we stop or limit certain processing where applicable;
- Make enquiries or complaints regarding our handling of your personal data; and
- Exercise any other rights available to you under applicable Malaysian data protection laws.
To exercise any applicable rights, please contact us using the contact details provided below.
We may need to verify your identity and may request additional information reasonably necessary to process your request.
9. Direct Marketing
If we use your personal data for direct marketing purposes, you may contact us to request that we stop sending such communications.
We will consider and process such requests in accordance with applicable law.
10. Website and Third-Party Websites
Our website may contain links to websites operated by third parties.
These third-party websites have their own privacy policies and practices. We are not responsible for the privacy practices, content or security of websites that we do not operate.
We encourage you to review the privacy policy of any third-party website before providing personal information.
11. Cookies and Website Technologies
Our website may use cookies or similar technologies where necessary for website functionality, security, performance or other legitimate purposes.
You may be able to manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where third-party services are used on our website, their own privacy policies and terms may also apply.
12. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory requirements.
Any updated version will be published on this page with the revised effective date.
We encourage you to review this page periodically to remain informed about how we handle personal data.
13. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal data, or have a privacy-related enquiry or complaint, please contact us:
Epic Prosperity Commodities Global
Email: commercial@epicprosperity.my
Website: epicprosperity.my
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia, including the applicable provisions of the Personal Data Protection Act 2010 (Act 709), as amended from time to time.
Last Updated: 10 September 2026